Privacy policy

We collect information you provide when placing an order or communicating about a purchase, including contact, delivery, billing, and order details.

• Device, browser, and usage information needed to operate and protect the storefront.
• Payment information processed securely by our commerce and payment providers; Echo Sound does not directly store complete card details.
• Messages and support information you choose to send us.

• Process payments, fulfill orders, provide tracking, and manage returns.
• Communicate about purchases and respond to customer requests.
• Maintain security, prevent fraud, and troubleshoot the storefront.
• Meet legal, tax, accounting, and regulatory obligations.
• Improve our products and shopping experience using aggregated or de-identified insights where practical.

Our store is powered by Shopify. Shopify and other service providers process information on our behalf to host the storefront, complete payments, fulfill orders, measure performance, and prevent fraud. Their handling of information is also governed by their own privacy terms.

We do not sell your personal information for money. We disclose information only as needed to operate the store, complete your request, protect our rights, or comply with law.

Cookies and similar technologies help keep the cart working, remember preferences, measure site performance, and protect transactions. Browser controls can restrict cookies, though doing so may prevent essential store features from working correctly.

We retain information only as long as reasonably necessary for the purposes described here, including order records required for legal and accounting obligations. We use reasonable safeguards, but no internet transmission or storage method can be guaranteed completely secure.

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of your personal information, or to object to certain uses. Reply to an Echo Sound order email to submit a privacy request. We may need to verify your identity before completing it.

The store is not directed to children, and we do not knowingly collect personal information from children. We may update this policy to reflect changes in our practices or legal requirements; the current version and update date will remain posted here.