Returns & refunds

You may request a return within 30 days of delivery. To be eligible, the product should be in its original condition, include all accessories and packaging, and show no damage beyond reasonable inspection.

Reply to your order confirmation with your order number and the reason for your return. We will provide return instructions if the request is eligible. Returns sent without authorization may not be accepted.

Return shipping costs may be deducted from the refund unless the product arrived damaged, defective, or incorrect. Use a trackable shipping method and retain your receipt until the return is completed.

Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or card provider may need additional time to post the credit.

Original expedited shipping charges and any duties or import fees are not refundable unless required by law or the return resulted from our error.

For the fastest replacement, return the original item and place a new order after your return is approved. Replacement availability depends on current stock.

Inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, reply to your order confirmation promptly with a description and clear photos so we can review the issue.

For health and safety, earbuds that show signs of use may be ineligible for return unless they are defective. Gift cards and products marked final sale cannot be returned, except where consumer law requires otherwise.