Shipping policy

Orders are reviewed and prepared before shipment. Processing time is separate from delivery time, and may take longer during product launches, holidays, or periods of high demand.

Once your order has shipped, we will send the tracking details to the email address provided at checkout.

Standard shipping is free on Echo Sound orders unless a different charge is clearly shown at checkout. Any available expedited options and their costs will appear before you complete your purchase.

Delivery estimates are shown at checkout when available. They are estimates rather than guarantees and begin after the order has been processed.

Carrier disruptions, severe weather, customs reviews, and high-volume periods may affect delivery times after a package leaves our facility.

Use the tracking link in your shipment confirmation to follow your package. Tracking may take a short time to update after the carrier receives the shipment.

If tracking shows a delivery that you cannot locate, check the delivery area and with members of your household before contacting us through the reply option in your order confirmation.

Review your shipping address carefully before placing an order. If an address needs to be changed, reply to your order confirmation as soon as possible. We cannot guarantee changes after fulfillment begins and cannot reroute a package once it is in transit.

International availability is determined at checkout. The recipient is responsible for any duties, taxes, brokerage fees, or import charges that are not collected at checkout, as required by the destination country.